"Very impressed with an extremely professional service in such a challenging time."- Amy Wicks
We thank you in advance for your patience. Please bear with us, our team are experiencing a high level of requests with current events and we’ll be in contact as quickly as possible.
Due to the high volume of calls and working with skeleton staff in this situation our lines will be open from 9am - 5pm. Please note, we can only discuss bookings with the lead party organiser. We are prioritising bookings with departure dates in the next 4 weeks and we will try to keep you updated as best we can right now.
We are continually monitoring the coronavirus situation closely and we are following the advice and guidelines set by Public Health England and Rhe Foreign, Commonwealth & Development Office (FCDO).
My group size is above six guests, can it proceed?
As long as the rule of six legislation is in place, we can’t allow you to proceed with your booking. We are currently working through contacting all groups who are affected, so you should hear from your Event Manager shortly. You will be issued a Refund Credit Note that will allow you to either postpone your event to a later date or apply for a full refund as soon as we have recovered any funds from our suppliers.
We have now dropped in group size to six guests, can we go ahead with our booking?
Absolutely! Most of our bookings have minimum group size requirements, so please contact your Event Manager regarding your booking specifically, but we can definitely look at adapting it so that it can proceed with six guests.
My event is in 2020, and I haven’t yet been told whether it is proceeding or not?
We are currently working through contacting all groups, but are starting with September events. We will be in touch regarding your booking and whether it can proceed or not in due course. For events from 01/11/20 onwards, we are waiting from further clarity from the government about how long the rule of six legislation will be in place and will then be contacting groups.
I want to postpone my 2020 event to 2021, will this be possible now?
We can definitely look into this for you. If you have an existing booking with us for 2020, that we haven’t yet contacted you about, please get in touch with your Event Manager regarding the possibility of postponement for your exact booking. In order to sort this for you, you will need to know the new date(s) you want to move your event to.
My event is in 2021, but I am worried that legislation will still be in place and prevent my event from going ahead.
Please rest assured that we are remaining abreast of all bookings, how they are impacted by COVID-19 and the legislations in place. We are working hard to contact any groups affected in a timely manner and will of course be in touch if your booking is unable to proceed. For now, 2021 bookings are proceeding as normal.
If our event is unable to go ahead due to Covid-19, will we be entitled to a refund?
If legislation dictates that our suppliers will be unable to deliver your event, you will be issued a Refund Credit Note that will allow you to either postpone your event to a later date or apply for a full refund as soon as we have recovered any funds from our suppliers.
If one or more items on our event is unable to go ahead due to Covid-19, what are our options?
If one or more of your activities is unable to proceed we will do our best to find a suitable alternative for your group. Failing this, we will provide a refund for the part of your package that cannot be delivered.
What happens if the destination where our event is being held goes into lockdown?
If your event destination goes into a localised lockdown, you will be issued a Refund Credit Note that will allow you to either postpone your event to a later date or apply for a full refund as soon as we have recovered any funds from our suppliers.
What happens if I can't get to the event due to a local lockdown in my area?
If you cannot travel to your event but your event is able to proceed, you will not be eligible for a refund or postponement and will need to make a claim with your travel insurance provider. We will be able to provide documentation to help support your claim.
Can we postpone our event?
This will depend on your specific package (for example, whether or not you have booked one of our self-catered properties). Please contact your Event Manager if you would like to discuss postponing your event.
If we postpone our event, will the balance deadline move?
Yes, your balance deadline will move in line with the date of your event. Your new balance deadline will be detailed on your revised deposit receipt.
If we postpone our event and one or more guests are unable to attend the new date, what happens to their money?
If one of your guests is not able to attend your new event date, their deposit will unfortunately be forfeit; however, we will be able to provide a refund for any other payments made. Please be sure to check that your minimum number requirements will still be met, as failure to meet your minimum numbers may result in a supplement for the remaining guests. If you are able to find a replacement for the guest who has dropped out, we will happily offer a name change on their place, free of charge. In this case, please contact your Event Manager so they can send across the relevant form.
We're unsure about proceeding with our event due to all the uncertainty; do we still have to pay our final balance?
We advise paying your balance on time to avoid your event being cancelled and payments being forfeit. If you are unsure about proceeding, please contact your Event Manager to discuss the best options for you. You can access further advice on ABTA's website under the section 'Do I need to pay the remaining balance for my upcoming holiday', here: https://www.abta.com/news/coronavirus-outbreak
Can we have an extension on our balance deadline?
In some cases this may be possible, so please contact your Event Manager to check if you are eligible for a balance extension.
If we decide that we don't want to go ahead with our event due to Covid-19, what are our options?
If you do not want to go ahead due to Covid-19 but your event is set to proceed as scheduled then our standard terms will apply.
My event was cancelled due to Covid-19. Can I use my credit to re-book now?
Yes, we are open and taking bookings for 2021. Spaces are filing up fast so please get in touch ASAP!
I want to make a new booking, how many people can I book for?
For the remainder of 2020, we can only accept bookings for six people or less. However, we are still accepting larger bookings for 2021. Enquire now!
Should I go ahead with my booking?
To make our clients feel more confident, Groupia are offering -
Flexible Deposits* - If there's a reason you can't travel, we'll transfer your deposit to another date or location. (*Not applicable to some self-catering)
Low Deposits* - It's just a small £40 group deposit to secure your weekend today. (*Self-catering can vary)
ABTA & ATOL Bonded - Travel in confidence knowing we're bonded by the highest in travel standards. We're monitoring things closely and our highly experienced teams are in contact with the FCDO and ABTA
Is our money safe?
We're ABTA bonded which means your money is protected. Travel in confidence knowing we're bound by the highest in travel standards. It's as simple as that.
Do we need travel insurance?
Whether you're heading out in the UK or abroad, we highly recommend you take out travel insurance with appropriate cover for Covid-19. For example, if you have to self-isolate and you're unable to travel, you will not be entitled to a refund so make sure you are covered.
When is the latest we can cancel?
Our usual cancellation policy of 6 weeks still applies, however, we can tailor your package with certain activities/accommodation which will allow for later cancellations where possible.*
What happens if there's another lockdown?
If we were to go back into a national lockdown and we weren't able to provide your event, then we would be able to offer a free postponement to a later date or add a credit note to your account which could be used for a different event. If you are unable to travel because of a 'local lockdown' but the package can still be delivered you will not be entitled to a refund so make sure you have insurance to cover you.
Do you need all the deposits upfront?
We just need a single deposit from yourself initially to secure your package, along with your maximum group size. Each guest will then need to pay their own deposit within 4 weeks of booking. However, where we can, we will be able to allow extensions for you.*
How do the payments work?
Your guests can pay their own deposits, instalments and balances off individually through our online VIP Area.
What if our plans change?
We understand plans can alter which is why, where possible, activities/dates/destinations can be changed if required.*
*Terms - Subject to availability, selected itineraries and locations only, not applicable to self-catering bookings, standard terms apply.
What happens if the FCDO advises against travel to my event destination?
If this is the case you should first refer to your travel insurance and review your cover, hopefully this will allow you to claim. You are looking for a cover for cancellation and/or or curtailment. You can start by making sure you have all the necessary paperwork to help support your claim from your travel provider. You can ask your travel provider to set this up for you, they should have a copy. All bookings are advised to get travel insurance through the booking process.
You can find the most up to date FCDO updates here > (https://www.gov.uk/foreign-travel-advice)
What happens if our flights are cancelled or disrupted?
If your flights are cancelled or disrupted, then please speak to your airline and travel insurance providers.
If our flights are cancelled, will we receive a credit on our ground arrangements?
If there are any issues with your flights, please speak to your airline and travel insurance providers. Many airlines are offering rescheduling at no extra costs, meaning the destination is still accessible, but the timeline may have to change.
If the destination is still accessible then the ground arrangements remain valid and no refund will be issued by suppliers on the ground. If that is the case as soon as you advise and as far as possible we will request to reschedule, but guarantees are out of our control.
However, in most cases, if given 7 weeks' notice, we will do everything we can to re-arrange your event with an alternative trip.
If you're travelling within the next 7 days
If your event is taking place in the next 7 days, we will be in touch as soon as possible if any aspect of your booking has been affected.
If you're travelling within the next 6 weeks
Please bear with us while we contact our suppliers for more information on your booking. As you are aware the situation is changing every day and we want to make sure we can share with you the most current information. A member of our team will be in touch with you shortly to discuss possible options available to your group.
Please note: we will be contacting the lead organiser of the booking and sharing the information with them to share in turn with you.
Is it possible to postpone our event or change location?
Yes in cases outside of cancellation terms. However, we would advise taking very quick action to secure a new solution.
We will do our best to make any amendments to your booking prior to the final balance deadline. This will be subject to availability and price discrepancies.
If you have already paid your final balance (and your event is now within cancellation terms) but wish to postpone, this will be at the discretion of our suppliers.
Please get in touch with your Event Manager immediately if this is something you would like to look into.
We would never operate an event unless it was safe to do so and if travel restrictions are implemented.
Further reading on Covid-19:
- Use info from FCDO updates - https://www.gov.uk/foreign-travel-advice
- For health advice see NHS - https://www.nhs.uk/conditions/coronavirus-covid-19/
- ABTA advice on the corona virus - https://www.abta.com/news/coronavirus-outbreak
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