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Company

We are Groupia, the UK’s greatest online group travel specialists (incorporating StagWeb, GoHen, CompanyAwayDays, GroupiaSchoolTrips, AdventureClick), and we’re on the hunt for a new, fresh-faced Destination Specialist to come aboard and help deliver memorable events for our wonderful customers.

Not only will you get the opportunity to work in one of the coolest cities in the UK, but you’ll also get to join a fun, fast-paced and exciting office environment where progression is encouraged and hard work is rewarded!

With regular socials, office tunes blaring and a friendly team ready to welcome you, you’ll fit in easily if you’ve got the attitude and charisma to match.

Here at Groupia, we’ve been sending people off on incredible adventures since 2002 (over 500,000 and counting!), and as we continue to grow and establish ourselves as the best in the business, we want to continue to expand and add to our brilliant team.

If you’ve got the talent, passion for customer service, then we definitely want to hear from you!

Our Culture

Based in the World Heritage City of Bath, we promote a dynamic, goal-driven culture in which our team are encouraged to learn, grow, and bring out the best in each other.

We are committed to maintaining superior standards at every level and, as such, we require our people to live at this level and adopt the following cultural principles:

  • Accountability - see it, own it, solve it, do it
  • Become part of the solution - how can I help?
  • Respect, communicate, repeat
  • The time is now - act today not tomorrow
  • Reject average and strive for excellence
  • Always show others that you care

About the Role

If you’re looking to launch your career in event management and want to be part of a fun, dynamic office environment with a great company culture, then look no further!

As an Event Manager, you will be accountable for the coordination and delivery of all client bookings in your allocated destinations, with an emphasis on providing outstanding customer service. This is a varied role with plenty of responsibility and would be ideal for an Events graduate or someone looking to start out in the industry. The department also offers a tiering structure to enable progression within the company.

Key Responsibilities

  • Managing events from sale through to event completion
  • Maintain the highest customer service standards throughout the booking process, resulting in an excellent customer experience
  • Work closely in the Events team to meet quarterly departmental targets and assist in developing internal processes to maximise efficiency
  • Occasional ‘on call’ weekend work (rota system in place to share responsibility for managing the company’s emergency mobile phone)

Key Tasks

  • Positive can-do attitude
  • Ability to multi-task
  • Passion for customer service

Full time | Bath | £19,000 per annum



To Apply...

In order to apply for this role, please send your CV to emma@groupia.com.

Share with someone you think would be suitable!


Key Competencies

Communication

Excellent interpersonal skills, telephone manner and written communication in the form of email and text.

Teamwork

Become part of a fast-growing, successful team whilst also working closely alongside our dedicated sales, events, in-house studio team and finance department.

Organisation

Responsibility for creating and sending client quotations ensuring all correspondence match impeccable standard and companies pricing policy, ability to upsell.

Efficient Time Management

Ability to organise busy workload, stay on top of hundreds of live clients and utilise the extensive range of supplier/product info.

Attention to Detail

In terms of managing events, confirming bookings, communicating to clients and working with suppliers.

Customer Services

Ability to drive results independently and take a proactive rather than reactive approach.


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Groupia Perks

Just some of what we provide

  • Fun office atmosphere
  • Competitive salaries
  • FAM trips & travel
  • Table football tournaments
  • Gym health care option
  • Work hard, have fun mentality
  • Attractive pension scheme
  • Work with a very talented team
  • Personal charity days
  • Private health care option
  • Regular epic social events
  • Staff breakout area
  • Crazy Christmas parties
  • As much tea & coffee as you can drink