"Best Weekend Ever"

We can feel the eagerness to travel, explore and party with friends is bigger than ever.
We've always had flexible booking terms and we've made it even easier so you can book with complete confidence!

Pre-Booking

Once we have received your enquiry, we aim to get a quote back to you within 24 hours. This can take a little longer if the enquiry is submitted over the weekend or if the requirements need additional attention. To discuss your requirements immediately, please call us on 01225 474200.

All of our quotes are priced on a per person basis. If a package has been based on an element with a single set cost, this will be clearly stated on your quote.

If flights are included in your package, they will be clearly detailed in your quote and correspondence and will require additional deposit payments. If you see no mention of flights in your quote, they're not included. If you're unsure, please contact your Destination Specialist for clarification or if you would like to get them added to your package.

If transfers are included in your package, they will be clearly detailed in your quote. If you see no mention of transfers in your quote, they're not included. If you're unsure, please contact your Destination Specialist for clarification.

If your quote is not quite what you want or you want to make changes, please email or call your Destination Specialist (their details will be on the bottom of your quote), and they'll be happy to work with you to create the perfect package.

Once you're ready to proceed, all we need is an initial booking deposit (£40 as standard), which will secure your quote at the agreed rate. This can be paid online by following the link in your quote, or, alternatively, you can call the office on 01225 474200 and pay the deposit over the phone. You will then receive an emailed deposit receipt confirming your chosen package, as well as an introductory e-mail from your Event Manager outlining the next steps.

We appreciate that things change as plans progress, so we just need a realistic idea of numbers at the point of booking. Your guests will then typically have up to 1 month to each pay an individual deposit, which will secure their place on the event. After this, any unpaid places can no longer be guaranteed.
Guests' deposit payments will be deducted from their final balance (generally due 6 weeks prior to your event, which is when we'll need to know your final numbers).
Please note that these timeframes may differ where special terms apply. Full details of all payment deadlines can be found on your deposit receipt.

Our standard terms require an initial deposit of £40 to secure your package, followed by a further £40pp within 1 month of booking from all members of your party. Please note that these details may vary depending on your chosen itinerary.

Once you've placed your deposit and your package has been confirmed, you'll be emailed a Deposit Receipt confirming the booking and detailing your itinerary.

We know that plans can change, so we will always do our best to accommodate booking amendments where possible. If you wish to make any changes to your package, please contact your Event Manager as soon as possible to discuss this.

Post-Booking

Once you've received your deposit receipt, your event is secured. Your next step is to log in to your online VIP area and create your guest list by doing one of the following:
1) Copy and paste the sign-up link provided into your group chat, so that your guests can register themselves at their convenience.
2) Manually add your guests' names and e-mail addresses to your 'Guests' tab and follow the instructions to generate an e-mail/SMS invite. Your guests will then have until the deadline confirmed in your deposit receipt (typically up to 1 month) to pay off their individual deposits and secure their place on the event.

We appreciate that numbers may change, which is why we give your guests up to a month to confirm their attendance on your event. All our packages are based on a minimum group size, details of which can be found on your quote and deposit receipt, so please be aware that if numbers drop below this, your package price may be affected. If your numbers increase, please let your Event Manager know immediately so they can check availability for the extra guest/s.

Balance payments are normally due 6 weeks before your event, but this can be different depending on the elements of your package like self-catering, flights, etc. Your balance deadline will be clearly displayed on your deposit receipt email and online in your VIP area.

We'll always do our best, but this is subject to availability. Prices may vary, and supplement charges may apply (as detailed below).

If you want to make an amendment (change date or timings, add more guests, change location, change activity) within 42-35 days of your event, you will incur a £25 admin charge.

If you want to make an amendment (change date or timings, add more guests, change location, change activity) with less than 35 days of your event, you will incur a £50 admin charge.

If you need to cancel, no problem - we understand that things can change. All deposits and instalments (instalments paid prior to 01/01/2021) are non-refundable, and non-transferable so if we can help you amend the package to avoid cancellation we will. Please note: any other payments will need to be reviewed in line with our terms and conditions.

The booking form is a legal requirement and needs to be submitted prior to your event. The booking form can be found in your VIP area and will be released for completion once you have received your final balance receipt.

It's not a problem to have odd numbers (or odd people?) in your group, however, some hotels may apply a supplement charge for a single room if a triple room is not available. Please contact your Event Manager if you have any concerns.

No problem. You are permitted up to 3 variations on the full package, giving you a maximum of 4 package options overall. Any variations will need to be discussed with your Event Manager so that they can quote these for you and make them available for selection in your VIP area.

No, we always aim to make our event pricing as simple as possible, avoiding any hidden unforeseen costs. But always consider extras you might need during your weekend like parking, meals, drinks, etc.

Please be aware, if you wish to make an amendment to your event (change date or timings, add more guests, change location, change activity) within 42 days of your event, admin fees apply.

As an ABTA and ATOL bonded tour operator, we always recommend that each member of your party takes out an adequate level of travel insurance.

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VIP Area

Simply log in to your VIP area, click on the 'Guests' tab and follow the instructions to create your guest list. Don't worry if you don't know everyone's email addresses by heart, you can send them the sign up link so they can register themselves!

Unfortunately, it's not possible to split the cost of the Bride/Groom's place by simply increasing each attendee's package price, but any member of your party can log in and make payment on his/her behalf. Simply head to the 'My Payments' tab, click the 'Pay for Someone Else' button and then check the relevant box to the right of his/her name, before proceeding to 'Pay Now'. Please note: to do this, the required deposit needs to be paid before any instalment payments can be made. Any member of the group can make the deposit payment for the Bride/Groom.

To help you out, automatic payment reminders will be sent out to all guests listed on your VIP area. If you don't want the Bride/Groom to receive these e-mails, please provide a different e-mail address for him/her. If you have a secondary e-mail address, that would be ideal, but a friend or family member's e-mail is fine, provided you have their permission. Please ensure you add the Bride/Groom to your guest list, otherwise they will not be included in your final numbers!

If you are using the VIP area, it is possible to pay instalments after you have paid your initial deposit. The minimum payment accepted is £5 and all instalments must be in multiples of 5 (£10, £15, £20 etc). You can make instalment payments by clicking the appropriate box to the left of your name. If you have chosen to collect the payment on behalf of your group, this needs to be paid in one lump sum balance.

Please log in to your VIP area, click on the 'Guests' tab and indicate which guest/s you'd like to contact by ticking the boxes to the left of their names. Scroll down to the 'Send Messages to the Group' section at the bottom of the page and select the relevant reminder option from the dropdown. A pop-up will appear and you just need to click the 'Send Message' button.

We are unfortunately unable to accept individual payments over the phone. If you are unable to pay online via your VIP area for any reason, please contact your group's organiser and arrange for them (or another guest) to make payment on your behalf.

Yes, all listed attendees can log in and make payment on behalf of other guests. Simply head to the 'My Payments' tab, click the 'Pay for Someone Else' button and then check the relevant box to the right of the guest's name, before proceeding to 'Pay Now'.

It's not possible to add a guest to the system without a valid e-mail address, so you will need to ask the individual/s in question to provide a friend or family member's e-mail if they don't have their own address (provided they have permission). In this case, someone will need to make payment on their behalf.

We understand that circumstances can change, so we will always do our best to help. If you wish to change destination, please contact your Event Manager as soon as possible to discuss your options.

If this is the case, it's probably because you have booked/attended another event with us previously or are a guest on more than one event with us. After logging in, please head to the 'Home' tab and click on the correct event.

Full details of your event will be available in the 'My Itinerary' tab of your VIP area roughly three weeks prior to your event. If you require any specific information earlier than this, please contact your Event Manager.

On Your Event

Yes the Groupia emergency out of hours number can be found on your group's itinerary in your VIP area. If you are travelling to one of our European Destinations, you will also find the local number of our Ground Agents on your itinerary.

We'll always do our best to accommodate any last-minute amendments, but this may incur a £50 admin fee. Unfortunately, it's not possible to make any amendments within 3 days of the event.

No, it's not possible to bring someone along on the day. Groupia cannot take any legal responsibility for an additional guests outside of the confirmed booking arrangements.

It's always best to check this on your itinerary information or with your Event Manager. You're not permitted to bring food or drink to any of our evening venues unless agreed with the venue in advance.

Bring a brolly! If severe weather causes your activity to be cancelled, you will be contacted by either the supplier of the activity or your Event Manager, and will be entitled to a refund of this element of your package. Some of our multi-activity venues may be able to offer an alternative activity. If you accept the change, Groupia will not be able to offer you any refund for the original cancelled activity.

If you're running late for an activity while on your weekend, please call the venue on the number provided in your VIP area.

Post-Event

Once you've been on your weekend, you'll receive an email from your Event Manager asking you for feedback. Click on the link which will take you to your VIP area and simply complete the online feedback form.

Yes, and it can save/make you money. For every person you refer who books a Groupia weekend, you will receive cashback of up to £50 (dependent on the new package booked), and they will receive a free place on their booking (T&Cs apply). On your VIP Area, you will find a unique referral code to share with your friends. Please make sure they quote this when booking.

Yes please! We love to see your group pics, we promise not to point and laugh. You can send any photos to your Event Manager or tag us on Instagram @stagweb @gohen_com

Yes please! It's great to hear your thoughts, you can post a review/testimonial on Trustpilot or Google reviews. We appreciate all your comments.

Covid-19 - Current Bookings (INT)

Your party will be eligible for a Refund Credit Note* if we are ultimately unable to deliver your event in line with FCDO advice. A Refund Credit Note entitles you to either keep your credit safely with us for up to 2 years, allowing you to rebook your event at a later date (whether the same package again or something completely different), or claim for a full refund for your whole party (inclusive of deposits), as soon as we have recovered any payments already made to our suppliers. *Terms and conditions apply

Please rest assured that our team are continuing to monitor the situation closely and will of course be in touch prior to your balance deadline if your booking is unable to go ahead for any reason.

If there are any issues with your flights, please speak to your airline providers in the first instance to determine the options available to you.

If you inform us of your flights being cancelled/amended outside of our cancellation terms (i.e. before your final balance is due), we should be able to reschedule your event or offer a refund of any instalment and balance payments should you choose to cancel completely.

If, however, you advise us of a flight cancellation/amendment inside our cancellation terms (i.e. after your balance deadline) and your event is set to proceed as scheduled, then the ground arrangements (your accommodation and activities etc.) will remain valid and we will be unable to provide a refund. In this instance, we will do our best to arrange a postponement, but please be aware that this cannot be guaranteed, in which case you will need to make a claim with your travel insurance providers. We will be able to provide documentation to help support your claim.

Unfortunately not if the event is able to proceed as scheduled; however, when making a payment via our online portal, you will see that we now have an option to insure your transaction with our partners, 'Protect Group'. This insurance covers cancellation in the event of personal illness or injury etc., so may be worth considering if this is a concern. Please see the following terms for more details: https://www.refundable.me/groupia/

If you cannot travel to your event destination, but your event is able to proceed, you will not be eligible for a refund or postponement and will need to make a claim with your travel insurance provider. We will be able to provide documentation to help support your claim.

As an ABTA bonded agent, we have agreements in place with our suppliers whereby they must adhere to all local and national health and safety protocols. This may require alterations to some standard activity formats, although the nature of the changes will depend on the current guidance in place at the time of your event. Your Event Manager will be able to provide further information on this as required.

If one or more of your activities is unable to proceed, we will do our best to find a suitable alternative for your group. Failing this, we will provide a refund for the part of your package that cannot be delivered.

If we are only able to offer a substantially altered package due to Covid-19 restrictions, then you will ultimately be entitled to a Refund Credit Note; however, if just an activity or two are unavailable, for example, you will be provided with alternative options, or a refund for that particular element of your package. We will always try to work with you to ensure the best and safest possible experience for your party.

This will depend on your specific package (for example, whether or not you have booked one of our self-catered properties). Please contact your Event Manager if you would like to discuss postponing your event.

Yes, your balance deadline will move in line with the date of your event. Your new balance deadline will be detailed on your revised deposit receipt.

If one of your guests is not able to attend your new event date, their deposit will unfortunately be forfeit; however, we will be able to provide a refund for any other payments made. Please be sure to check that your minimum number requirements will still be met, as failure to meet your minimum numbers may result in a supplement for the remaining guests. If you are able to find a replacement for the guest who has dropped out, we will happily offer a name change on their place, free of charge. In this case, please contact your Event Manager so they can send across the relevant form.

We advise paying your balance on time to avoid your event being cancelled and payments being forfeit. If you are unsure about proceeding, please contact your Event Manager to discuss the best options for you. You can access further advice on ABTA's website under the section 'Do I need to pay the remaining balance for my upcoming holiday', here: https://www.abta.com/tips-and-advice/travelling-during-coronavirus

In some cases this may be possible, so please contact your Event Manager to check if you are eligible for a balance extension.

If you do not want to go ahead due to Covid-19 but your event is set to proceed as scheduled, then our standard terms will apply.

Our ABTA bonding safeguards your money and allows ABTA to support your claims in the event of a company failure.

Yes, we are open and taking bookings for 2021 and onwards. Spaces are filing up fast so please get in touch ASAP!

If you need to cancel no problem, we understand that things can change. All deposits and instalments (instalments paid prior to 01/01/2021) are non-refundable and non-transferable so if we can help you amend the package to avoid cancellation we will. Please note: any other payments will need to be reviewed in line with our terms and conditions.

Covid 19 - New Bookings

Yes. As the UK's vaccine rollout continues to gain speed, more clients are starting to plan and make bookings for spring and summer travel. The pent-up demand has meant that several venues are already nearing capacity so it's advised to book as early as possible.

To make our clients feel more confident, Groupia are offering...

Flexible Deposits* - If there's a reason you can't travel, we'll transfer your deposit to another date or location. (*Not applicable to some self-catering)

Payment Protection - Our partners at 'Protect Group' will give you the option at check-out to protect any payment you make for a small additional fee, in the event you can't travel for a range of qualifying reasons - Please see the following terms for more details: https://www.refundable.me/groupia/

Low Deposits* - It's just a small group deposit to secure your weekend today. (*Self-catering can vary)

ABTA Bonded - Travel in confidence knowing we're bonded by the highest in travel standards. We're monitoring things closely and our highly experienced teams are in contact with the FCDO and ABTA

Yes, we are fully bonded against financial failure via ABTA which means your money is 100% protected. You can travel in complete confidence knowing we're bound by the highest travel standards. It's as simple as that.

For more details, please see ABTA's website here.

We just need a single deposit from yourself initially to secure your package which is normally £40*, along with your maximum group size.

Each guest will then need to pay their own deposit of £40* within 4 weeks of booking. However, where we can, we will be able to allow extensions for you (*Self-catering and ticketed events may vary).

Our usual cancellation policy of 6 weeks prior to departure still applies, however, we can tailor your package with certain activities/accommodation which will allow for later cancellations where possible.*

If you cannot travel to your event destination, but your event is able to proceed, you will not be eligible for a refund or postponement and will need to make a claim with your travel insurance provider. We will be able to provide documentation to help support your claim.

You and your guests can pay their own deposits, instalments and balances off individually through our secure online VIP Area.

Log in here - Groupia VIP Area

We understand plans can alter which is why, where possible, activities, dates, destinations, group sizes can be changed if required*.

*Terms - Subject to availability, selected itineraries and locations only, not applicable to self-catering bookings, standard terms apply.

Yes, in cases outside of cancellation terms. However, we would advise taking very quick action to secure a new package.

We will do our best to make any amendments to your booking prior to the final balance deadline. This will be subject to availability and price discrepancies.

If you have already paid your final balance (and your event is now within cancellation terms) but wish to postpone, this will be at the discretion of our suppliers.

We would never operate an event unless it was safe to do so and if travel restrictions are implemented.

Whether you're heading out in the UK or overseas, we highly recommend you take out annual travel insurance with appropriate cover for Covid-19. For example, if you have to self-isolate and you're unable to travel, you will not be entitled to a refund so make sure you are covered.

Now that the UK has left the EU the old European Heath Insurance Card (EHIC) has been replaced with the Global Health Insurance Card (GHIC). It's free to apply for and will give you the right to access state-provided health care during a temporary stay in the EU. More details on how to apply can be found here.

Your party will be eligible for a Refund Credit Note* if we are ultimately unable to deliver your event in line with FCDO advice. A Refund Credit Note entitles you to either keep your credit safely with us for up to 2 years, allowing you to rebook your event at a later date (whether the same package again or something completely different), or claim for a full refund for your whole party (inclusive of deposits), as soon as we have recovered any payments already made to our suppliers. *Terms and conditions apply.

Please rest assured that our team are continuing to monitor the situation closely and will of course be in touch prior to your balance deadline if your booking is unable to go ahead for any reason.

If there are any issues with your flights, please speak to your airline providers in the first instance to determine the options available to you.

Credit Notes

We understand that things change, and in the rare instances they do and you need to cancel, meaning you absolutely cannot reclaim your money through your insurance, our Groupia Credit keeps your money accessible for you to use on a future Groupia event. Just remember though to always get insurance - whether you're travelling with us or anyone else, see here for some tips on insurance.

When you have to cancel events outside of standard cancellation terms (unless any special conditions apply).

You can cancel any time, but with a Groupia Credit, it's a win-win because it means you will not lose any deposits paid (depending on availability and price increases due to factors like seasonal variations). If you are a bulk cancellation, you can even use it towards booking exactly the same event.

It's certainly possible, but the truth is we can't guarantee it. Availability may no longer be there, trading terms and prices may have changed, we may no longer have a Supplier Agreement and all the necessary insurance confirmations. We would never take a risk with your finances, health or safety. Our teams will always talk you through the best options.

Yes they do, standard terms of booking plus specific Groupia Credit Terms, see here.

In order to process your credit, you will need to advise your Event Manager in writing that you wish to cancel your event. At the moment, it's as simple as that. In the future, this may be updated to a VIP Area function. Remember, though, please cancel as soon as you can and in writing, so you do not fall into standard cancellation terms and miss the Groupia Credit opportunity.

Internally, your event brief will be prioritised for Credit. Group finances will be reviewed and then a credit will be raised which will appear in your VIP Area.

At this stage no, it's all part of the service. If that changes, we'll update it here - another good reason to get your Credit in as soon as possible.

We started in early 2002, and we're hoping with client support we're going to be around for another twenty years yet, but if that is a genuine worry, rest assured you'll be covered for claims because we've been providing clients with the best protection against financial failure since 2005. As part of the Groupia Credit system development, we will produce an event document for you to download on our financial protection protocol. We hope this never happens but appreciate in stressful times the need to keep this process as simple as possible. At the current time, our financial protection is administrated by ABTA, our ABTA number is W7797.

The Groupia Credit you receive will be dependent on the itinerary of your booked event and the amount you paid.

It will display in your VIP Area, it is unique to you.

You will receive your credit within 14 days of request. You will receive an email confirming your credit amount.

2 years from issue date.

Depending how you and your group initially booked and paid for your event, you will receive your credit in one of two ways:
(1) Total - If you opted to pay the sum of your event in a large payment, you as the organiser will receive a total credit note for a future event.
(2) Individual - If you opted to have all guests pay individually for their place, they will each receive credit to use on a future event.

(1) If You're Booking an Event - When you come to book your event, simply let your Destination Specialist know you'd like to use your credit and they will apply it to your booking. Please be sure to mention it so we can allocate and ensure no oversight occurs in the booking process. (Please note the online use of a credit is currently in development.)
(2) If You're Attending an Event - When attending an event, simply let your group organiser know you have credit available and they can request Groupia to add the credit to your guest record.

Profile page of your VIP Area. There will also be a link in your credit notification email.

Across all Groupia platforms. There are no arrangements in place to use it with any external organisations at this time. If that changes, we will update you as soon as they become live.

Yes. If your new event has a lower cost than your credit amount, any left-over credit can be used for an additional event. Please note you will need to cover any cost increases that apply at the time of booking.

Because it's system-driven and will pin to your client record, we hope it will be a fairly simple, straight-line tracking process. However, if you feel it is incorrect, please let us know as soon as you can, so we can start looking into it for you.

This shouldn't happen but we will authenticate every use of 'Total' credit with phone call confirmations.

General Questions

Groupia is a UK based tour operator specialising in group travel and events both in the UK and abroad. Our philosophy is to provide unrivalled hassle-free experiences to an impeccable standard.

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Groupia HQ Address:
30-32 Westgate Buildings
Bath
Somerset
BA1 1EF

ABTA are a travel industry regulator whose members must comply with strict customer care and financial insurance protocols. Groupia are fully ABTA bonded providing you with the highest level of financial and consumer protection available. For more details please visit ABTA.

96% of our clients say they would book with us again due to our fantastic prices and high level of customer care. Booking with us takes the hassle out of your event planning as we'll do all the hard work for you and work to save you money.

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Account Name: Groupia LTD
Sort Code: 20-05-06
Account Number: 83841812
IBAN: GB52BARC20050683841812
Swift Code: BARCGB22

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100% Financial Protection

We operate under the highest levels of industry standards so that all our guests get the best financial protection. All the Groupia family are both ABTA (No W7797) and ATOL (11011) bonded, so not only can you pay less with Groupia, you'll also worry less. That leaves you to focus on the more important things... Like having fun!