ABTA & ATOL
Call us on 01225 474200

How can we help you?

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General Questions

Groupia is a UK based tour operator specialising in group travel and events both in the UK and abroad. Our philosophy is to provide unrivalled hassle-free experiences to an impeccable standard.

Groupia Logos

Groupia HQ Address:
30-32 Westgate Buildings
Bath
Somerset
BA1 1EF

ATOL and ABTA are travel industry regulators, their members must comply to strict customer care and financial insurance protocols. Groupia are fully ABTA and ATOL bonded providing you with the highest level of financial and consumer protection available. For more details please visit ABTA and ATOL.

96% of our clients say they would book with us again due to our fantastic prices and high level of customer care. Booking with us takes the hassle out of your event planning as we'll do all the hard work for you and work to save you money.

Barclays Bank PLC
Account Name: Groupia LTD
Sort Code: 20-05-06
Account Number: 83841812
IBAN: GB52BARC20050683841812
Swift Code: BARCGB22

Pre Booking

Once we have received your enquiry we aim to get a quote back to you within 24 hours. This can take a little longer if the enquiry is submitted over the weekend or if the requirements need additional attention. To discuss your requirements immediately please call us on 01225 474200.

All of our quotes are priced on a per person basis. If a package has been based on an element with a single set cost, this will be clearly stated on your quote.

If flights are included in your package, they will be clearly detailed in your quote and correspondence and will require additional deposit payments. If you see no mention of flights in your quote they're not included. If you're unsure, please contact your Destination Specialist for clarification, or if you would like to get them added to your package.

If transfers are included in your package, they will be clearly detailed in your quote. If you see no mention of transfers in your quote they're not included. If you're unsure, please contact your Destination specialist for clarification.

If your quote is not quite what you want or you want to make changes please email or call your Destination Specialist (their details will be on the bottom of your quote) and they'll be happy to work with you to create the perfect package.

Once you're happy with your quote and wish to procced all we need is a booking deposit. This can be paid online by following the link in your emailed quote or you can phone the office on 01225 474200 and pay the deposit over the phone.

No, we appreciate things change as plans progress, we just need a rough idea of your maximum numbers. Final numbers generally need to be confirmed 6 weeks before your events, however this does vary dependent if there are any special terms on your booking. NB: There are some weekends where exact numbers are required on booking, these include:
- Packages containing a self-catering property.
- Packages that include specific live event tickets, sports matches, festival or shows.
- A booking is made within 6 weeks of the event date.

The initial deposit required is normally £49 but this can vary for some activities, accommodation and nightlife selections.

Once you've placed your deposit and your package has been confirmed, you'll be emailed a Deposit Receipt confirming the booking and detailing your itinerary.

We know plans can change so we always try to be as flexible as possible. If your plans do change, please contact your Event Manager immediately to update us. NB: If additional deposits have been paid i.e. for self-catering properties or tickets, this money along with any deposits paid will be non-refundable and may be unable to be transferred to an adjusted quote.

Post Booking

Once you've received your Deposit Receipt your event is booked. Your next step is to login to your personal event VIP area and to create the guest list by adding the names and email addresses of the rest of the group. If you do not have their details just yet, there is a sign up link that you can send to each of your guests so they can register to the event themselves.

We don't need final confirmed numbers until your balance due date (normally 6 weeks before your event). If your numbers drop it's worth checking with your Event Manager that the cost per person won't change as our packages are usually based on a minimum group size attending. Likewise, if numbers increase please let your Event Manager know immediately so they can check availability for the extra guest/s.

Balance payments are normally due 6 weeks before your event, but this can be different depending on the elements of your package like; self-catering, flights, etc. Your balance deadline will be clearly displayed on your deposit receipt email and online in your VIP area.

We'll always do our best but this is subject to availability. Price may vary and a supplement charge may apply.

If you need to cancel no problem, we understand that things can change. All deposits ad instalments paid are non-refundable so if we can help you amend the package to avoid cancellation we will. Please note: any other payments will need to be reviewed in line with our terms and conditions.

The booking form is a legal requirement and needs to be submitted prior to your event. The booking form can be found in your VIP area and will be released for completion once you have received your final balance receipt.

It's not a problem to have odd numbers (or odd people?) in your group however some hotels may apply a supplement charge for a single room if a triple room is not available. Please contact your Event Manager if you have any concerns.

No problem. You are permitted to an additional three alterations on the Full Package, giving you a maximum of four variations overall. Any variations will need to be discussed with your Event Manager so they can quote these for you and make them available for selection in your VIP area.

No, we always aim to make our event pricing as simple as possible, avoiding any hidden unforeseen costs. But always consider extras you might need during your weekend like parking, meals, drinks, etc.

As an ABTA and ATOL bonded tour operator we always recommend that each member of your party takes out the adequate level of travel insurance.

VIP Area

Simply login to your VIP area, click on the 'My Group' tab and follow the instructions to create your guest list. Don't worry if you don't know everyone's email addresses by heart, you can send them the sign up link so they can register themselves!

Unfortunately, it's not possible to split the cost of the Bride/Groom's place within each person's package price, but any member of your party can log in and make payment on his/her behalf by clicking on the ‘My Payments' tab and ticking the box to the left of his/her name, then proceed to make payment. Please note: to do this, the required deposit needs to be paid before any instalment payments can be made. Any member of the group can make the deposit payment for the Bride/Groom.

To help you out, automatic payment reminders will be sent out to all guests listed on your VIP area. If you don't want the Bride/Groom to receive these e-mails, please provide a different e-mail address for him/her. If you have a secondary e-mail address, that would be ideal, but a friend or family member's e-mail is fine, provided you have their permission. Please ensure you add the Bride/Groom to your guest list, otherwise they will not be included in your final numbers!

If you are using the VIP area, it is possible to pay instalments after you have paid your initial deposit. The minimum payment accepted is £20 and all instalments must be in multiples of £10 (£30, £40, £50 etc). You can make instalment payments by clicking the appropriate box to the left of your name. If you have chosen to collect the payment on behalf of your group, this needs to be paid in one lump sum balance.

Please login to your VIP area, click on the 'My Group' tab and go to step #3 ('Did an attendee not get their e-mail?'). Click on the link and you will see a list of all your attendees, along with their e-mails and individual passwords. You can forward these on to the relevant guests as necessary.

We are unfortunately unable to accept individual payments over the phone. If you are unable to pay online via your VIP area for any reason, please contact your group's organiser and arrange for them (or another guest) to make payment on your behalf.

Yes, all listed attendees can login and make payment on behalf of other guests. Simply login and go to the 'My Payments' tab, tick the box to the left of the relevant guest's name and proceed to make a payment. Please ensure that only the tick box to the left of the guest you wish to pay for is checked, otherwise you may end up making payment for the wrong person!

It's not possible to add a guest to the system without a valid e-mail address, so you will need to ask the individual/s in question to provide a friend or family member's e-mail if they don't have their own address. In this case, someone will need to make payment on their behalf.

In most cases we are able to change the destination of your booking after you have paid a deposit however, it is subject to availability and may affect your package price. If you have already paid a deposit towards a self-catering property, we could still amend your booking, but you would lose your deposit.

If this is the case, it's probably because you have booked/attended another event with us previously or are a guest on more than one event with us. After logging in please click on the 'My Invite/Event' tab and click on the correct event.

Full details of your event will be available in the 'My Itinerary' tab of your VIP area, roughly three weeks prior to your event. If you require any specific information earlier than this, please contact your Event Manager.

On Your Event

Yes the Groupia emergency out of hours number can be found on your group's itinerary in your VIP area. If you are travelling to one of our European Destinations, you will also find the local number of our Ground Agents on your itinerary.

We'll always do our best to accommodate any last minute amendments but this may incur a £25 admin fee. Unfortunately It's not possible to make any amendments within 3 days of the event.

No, it's not possible to bring someone along on the day. Groupia cannot take any legal responsibility for an additional guests outside of the confirmed booking arrangements.

It's always best to check this on your itinerary information or with your Event Manager. You're not permitted to bring food or drink to any of our evening venues unless agreed with the venue in advance.

Bring a brolly! If severe weather causes your activity to be cancelled you will be contacted by either the supplier of the activity or your Event manager, and will be entitled to a refund of this element of your package. Some of our multi activity venues may be able to offer an alternative activity. If you accept the change Groupia will not be able to offer you any refund for the original cancelled activity.

If you're running late for an activity while on your weekend, please call the venue on the number provided in your VIP area.

Post Event

Once you've been on your weekend, you'll receive an email from your Event Manager asking you for feedback. Click on the link which will take you to your VIP area and simply complete the online feedback form.

Yes and it can save/make you money. For every person you refer who books a Groupia weekend, you will receive cashback of up to £50 (dependent on the new package booked) and they will receive a free place on their booking (T&C's apply). On your VIP area you will find a unique referral code to share with your friends. Please make sure they quote this when booking.

Yes please! We love to see your group pics, we promise not to point and laugh. You can send any photos to your Event Manager or tag us on Instagram @stagweb @gohen_com

Yes please! It's great to hear your thoughts, you can post a review/testimonial on Trustpilot or Google reviews. We appreciate all your comments.

Groupia

Get in Touch

Call us on: +44 01225 474200
Email us at: hello@groupia.com